FRANCHISE & BEYOND / THE JOURNAL

The latest from the magazine

Source-based reporting and practical perspectives for the ownership journey.

Choose information that helps someone act, with definitions the team understands.

Plan who you want to reach, what you want them to do and how you will assess the result.

A short continuity plan identifies essential work, contacts and a workable response.

Account ownership and access should remain clear when staff, agencies or vendors change.

Travel, scheduling and coverage can matter as much as the shape of a market on a map.

Investigate service capacity, staffing and the systems that support an ongoing customer relationship.

Curriculum, supervision, staffing and local requirements belong in the same investigation.

Investigate decision makers, quoting, delivery and collection in a business-to-business model.

Technical capability, site requirements and customer trust deserve more attention than the sign.

An editorial planning exercise for comparing the proposed role with the week you already live.

A broader perspective.A smarter next move.